Return Policies

ALL RETURNS require a Return Merchandise Authorization Number (RMA#) before shipping to Lighthouse PLCs, Inc.
ALL RETURNS for refund, exchange or credit to account must be received at Lighthouse PLCs, Inc. within one (1) calendar month of original purchase.
ALL RETURNS for refund, exchange or credit to account must be in new -- unused condition (never installed or connected to power). Product must be in perfect resalable condition (original packaging, packing materials, manuals and cables or other accessories in place).

Dead-on-Arrival (DOA) process Some products are sold with a "DOA" warranty. This could be for several reasons, but generally because the product is obsolete.

Self-test for DOA

The customer shall test the Product thoroughly as soon as practicable after first receipt. Products which are found to be defective within one (1) calendar month upon receipt will be deemed to be DOA. Proof of receipt will be required.

Notify DOA problem

If the Customer finds a Product to be DOA, it will, as soon as practicable, and in any event within the said 1-month period:

- Inform Lighthouse PLCs, Inc. of the relevant Product serial number

- Apply for an RMA number

- At the Customer’s expense, return the defective Product to Lighthouse PLCs, Inc. with a completed "RMA Form"

DOA Replacement

Lighthouse PLCs, Inc. will replace the defective Product with a new one, and ship the new Product to the Customer within five (5) business days of receipt of the defective Product, and at its own expense. For obsolete products, replacement will be made as soon as possible depending upon availability of the parts.

ANY AND ALL RETURNS may be subject to as much as a 40% Restocking Charge.
Items returned as defective will be repaired or replaced for duration of Manufacturer's warranty or 1 year, whichever is shorter. Warranty eligibility is determined solely by manufacturer, and not by Lighthouse PLCs, Inc.
All sales on special order, imported, or non-stocked items are final.
Books, videotapes and clearance sale items are not returnable.
Breaking the "seal" on the media of purchased software, and/or the use of the software indicates that you have read and accepted the license agreement. Our programming software and configuration software (like most industrial software) is non-returnable.
Shipping charges are not refundable
Any and all charges incurred under any of the "Technical Assistance Program" are non-refundable.
Lighthouse PLCs, Inc. reserves the right to examine the product(s) upon receipt from customers based on the above conditions. If the product(s) is (are) damaged caused by customer’s improper installation, customer shall be liable to pay the charge occurred or pay the price of the replacement(s) if the product(s) set forth above is (are) totally discarded.
Returns that do not meet the qualifications above will be returned to the customer at the customer's expense.

RMA Request Form

1. What is the item you wish to return?

2. When was it purchased?

3. Was it a special order, or non-stock item?

4. Was it purchased from Lighthouse PLCs, Inc.? Yes, or No

5. What is the reason for this return?

6. Do you have the original packaging, packing material, manuals or other accessories? Yes, or No

Comments: Please explain your situation or the details of a product you want to return in the box below:

Contact Information:

Name:
Title:
Company:
Address:	Street Address City, State/Prov., Country Zip/Postal Code
Telephone:
Fax:
E-mail: